Support our students at every stage of their journey.
Doing things differently.
Student Contact and Engagement Support
Grade E (£27,246 - £28,608 p.a. pro rata)
Permanent annualised hours contract September to early July, 37 hrs a week.
About the Role
This is an exciting opportunity to have a positive impact on the life and experience of students at NTU. Developing a coaching style approach and an ability to listen to the needs of others, you will contact a wide range of students across NTU, either over the phone or through email, providing an empathetic and personalised level of support.
You will be working within The Centre for Student and Community Engagement (CenSCE). A department dedicated to ensuring equality of opportunity for individuals from underrepresented backgrounds. We take a whole student life cycle approach; by combining meaningful data and research at each stage, we promote access, participation and progression from higher education. Our commitment to empowering individuals and strengthening communities lies at the heart of everything we do.
As part of the CenSCE department, you will work within The Student Engagement and Analytics Team as part of the Contact and Engagement Service. This team works to maximise NTU students' opportunities to succeed and progress in their courses and overcome potential barriers. The team uses the Student Dashboard to identify students who may be needing further support as measured by their level of engagement. We then make supportive, student led telephone calls and provide email support, delivering a range of holistic resources and signposting to services across NTU.
For more details, please take a look at the person specification. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
About You
The role of Student Contact and Engagement Support is to contact students either through email or over the phone, to build rapport and initiate coaching style conversations. You will have strong listening skills and a high level of empathy. Awareness of active listening, asking open questions and allowing students time to talk is important.
You will learn new skills and use your valuable experience of working with people as you listen to the needs of the student and seek to empower them to find solutions for themselves. Good record keeping is essential and you will have the ability to communicate clearly and effectively with students and staff alike. We have a diverse team and we would like to appoint a team player who is passionate and highly motivated to deliver a quality customer experience. All training will be provided, however, an experience of working in a similar, customer facing role will be an advantage. If this sounds like you, then we’d love to hear from you.
Interview date: 19th February 2026 in person at the City Campus.
If you have any questions, you are welcome to contact the Student Contact and Engagement Team Leader Jonathan Hale: jonathan.hale@ntu.ac.uk
Join Us
- Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…Find out more about the range of benefits we offer.
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
