Work at the cutting edge of digital innovation.
Doing things differently.
Service Desk Analyst
£28,608 Salary per annum
This will be a full-time role of 37 hours a per week, Monday – Friday.
You may be required to be part of a call out rota.
About the Role
Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving environment?
We seek an enthusiastic, self-motivated individual to join our high-performing and friendly Service Desk team. Make a significant impact by delivering essential support to staff and students on various IT services, contributing to our outstanding reputation for customer care.
Key Responsibilities:
- Investigate and resolve complex technical issues, acting as an escalation point for the Service Desk team.
- User account, shared resource and permissions administration using vendor-supplied tools and services.
- Contribute to continuous improvement by documenting solutions and supporting knowledge sharing across teams.
- Coordinate major incidents and liaise with stakeholders to ensure seamless operation for staff and students.
Join a team that values a positive work culture, offers professional development opportunities, and actively contributes to the success of our institution.
Requirements:
- Strong analytical mindset with confidence to independently resolve complex technical issues.
- Strong knowledge of IT systems, Microsoft and Apple OS, and Office365 administration.
- Excellent customer service and problem-solving skills in a high-volume IT support environment.
- Strong communication skills to engage effectively with a wide range of stakeholders, including senior leaders.
- Ability to quickly assimilate new ideas and embrace technology changes.
We provide further training on product knowledge and digital skills.
For more details, please take a look at the role profile.
We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
About Us
Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.
For any informal queries about the role or the team, please contact Kirsty Hilton (Service Desk Team Leader) at kirsty.hilton@ntu.ac.uk
Join Us
- Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…Find out more about the range of benefits we offer.
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
