Design Researcher

Do you love qual research but wish you could help implement the findings?

Or do you love service design but wish you had more time for high quality research?

We’ve got the role for you.

Would you like to...?

• Be part of integrated research & design teams tackling everything from transforming the day-to-day experiences of foster carers to redesigning the mobile experience of one of the UK’s biggest banks
• Tell compelling stories that advocate for a human-centred approach
• Have the freedom to search for answers from across disciplines and methods - from anthropology to HCI and deep qualitative research to quant usability testing
• Shape engaging future experiences built on customer and business insight, technological possibilities, and strategic priorities
• Help us take our practice to the next level, establish best practices and connecting with the broader research & design community

We would like you to…

• Have 3-4 years’ professional experience involving strategic research and service design (even if not by title)
• Be a problem solver at heart— curious about tackling complex challenges and experimenting with different approaches to reach interesting solutions
• Have experience in developing strategic recommendations for projects like customer strategy, proposition development, product/service design, marketing
• Be comfortable facilitating and navigating many user and stakeholder viewpoints to synthesise an insightful or provocative viewpoint or direction
• Define and shape customer journeys across channels and touchpoints in collaboration with a multi-disciplinary team
• Have plenty of experience with qualitative research techniques including most of the following: interviews, participant observation, online diaries, projective techniques, literature reviews
• Be a clear communicator in client-facing sessions, and an adept facilitator of workshops
• Be bold with ideas that challenge the ordinary, and the drive to bring them to life
• Have a ‘here to help’ attitude, with the fundamental belief that we’re better together
• Be fluent in English – other languages are a bonus!

Would you like to join:

• A social, collaborative, and playful work environment, with an open-minded and diverse culture
• Knowledge-sharing sessions, designed to cultivate cross-discipline talent with speakers from inside and outside Designit