Digital Training Performance Researcher

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Site: Any NHSE Location Town: London / Leeds/ Birmingham/ Other Salary: £53,755 - £60,504 per annum (exclusive of London weighting) Salary period: Yearly Closing: 05/01/2025 23:59

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern.

Job overview

The NHS Digital Academy exists to research, design and deliver educational products, from two-hour online training courses to year-long Diplomas; learning frameworks to fellowships; board sessions to self-managed learning. These products help the NHS to buy, build, implement and use technology and data systems better.

The Digital Training Performance Researcher will lead on the metrics and measurements that support our activities both at the service and the product level.

We take a user-centred approach to learning product development and are looking for someone who understands how data can support the initial development and ongoing iteration of learning products to improve digital skills within the NHS workforce.

Main duties of the job

The Digital Academy Digital Training Performance Researcher will act as performance analyst for the service as a whole, reporting to our Lead Service Designer and supporting them in ensuring all academy products and the service as a whole deliver measurable impact. Work may include:

• Developing a coherent approach to report and gain assurance of performance, to help us make informed decisions about next steps.
• Leading the design, development and implementation of the Academy performance dashboard to enable us to monitor performance and improvement.
• Providing support to Academy product managers and their suppliers in developing performance measurement frameworks for learning products.
• This role is critical for the Academy as it helps establish, manage and develop the essential business processes and practices for solid, reliable information management and reporting.
• The post-holder will be expected to engage proactively with colleagues within the NHS and NHS England including senior managers, educators, alumni groups, regional colleagues and other significant stakeholders across the system.

Working for our organisation

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
• Optimising the use of digital technology, research, and innovation.

If you would like to know more or require further information, please visit NHS England.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher.

Detailed job description and main responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Academy and the Organisation, but will initially include:

• Engaging proactively with the Academy’s service owner, service designer and colleagues to understand their requirements and to co-develop a measurement strategy that enables the Academy to effectively monitor, challenge and report performance of delivery of our learning product sets.
• Development of a technical specification to deliver an automated solution to support benchmarking and the delivery of the integrated performance reporting framework.
• Owning the creation and establishment of common product-level metrics to enable comparison and measurement of common quality metrics, e.g. ED&I consideration re: uptake.
• Leading in the delivery and implementation of performance dashboards.
• Becoming the senior system manager for the Academy’s performance reporting solution and ensuring that policies and procedures exist to ensure that performance information is handled and used in accordance with governance requirements.
• Leading the development of front-end reporting tools to support learner and educator feedback.
• Developing and delivering training programmes and materials to support colleagues in understanding how we report on learning effectiveness and how to interpret product data to create actionable insights.
• Developing and prioritising a programme of developments to ensure our reporting systems remain responsive to user requirements.
• Leading on the reporting aspects of new initiatives, interpreting guidance and proposing changes to business intelligence working practices and procedures.
• Acting as a source of expertise and knowledge on healthcare information relating to education and training performance metrics and information/analytical techniques.
• Establishing quality assurance protocols to ensure the quality of data received and working collaboratively with colleagues to obtain data to agreed definitions and deadlines.
• Working with senior analytical leads in other directorates and regions to maximise efficiencies and identify areas for collaboration.
• Supporting the user research operations team in setting up secure data repositories and in user data handling and synthesis.
• Contributing to the strategic planning of wider team projects.
• Contributing to the development of performance and business intelligence strategies.

What the Digital Academy can offer you in return is a lovely team of people to work with who passionately believe that education is a key factor in whether digital services succeed or fail. We work in a transparent, non-hierarchical and collaborative way at the Academy. We care that team members enjoy their work wherever possible and feel ownership of it. We delight in digital subject matter expertise (we all have very different areas of knowledge and experience) and we’re happy to mould this role around the strengths and skills of the right candidate. We are a genuinely diverse and inclusive team and we urge anyone from any background who feels they have the skills outlined here to submit an application explaining why they’d be a good fit for the role.

Person specification

Knowledge

• Specialist knowledge of a range of research approaches including both quantitative and qualitative methodology.

Skills and experience

• Experience of measuring the value of educational products and services.
• Ability to present research and communicate findings to non-researchers.
• Experience of working in health sector/ knowledge of the health sector.

Qualifications

• Educated to master’s level (or equivalent qualification / experience).
• Evidence of CPD.

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.

Please note that we currently do not accept applications via recruitment agencies.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on nhsei@nhsbsa.nhs.uk or 0300 330 1369.

NHS England

Employer certification / accreditation badges

Name: James Freed
Job title: Deputy Director, NHS Digital Academy
Email address: james.freed2@nhs.net
Telephone number: 07985636026
Additional information: Contact can also be arranged through the Academy central mailbox: england.digitalacademycentral@nhs.net

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