Research Manager, Autonomous Service Assurance

Why this role matters

This is a technical expert role in Research and Network Strategy where the individual will apply their key expertise within a clearly defined sphere of technical knowledge to complex business issues or opportunities. The role holder actively engages with colleagues to progress new research in important technical topics and supports the realisation of business value from research and innovation outputs.

This role can be based in Bristol or Ipswich.

Our hybrid working model means you are required to be in the office 3 days per week.

You'll have the following responsibilities

• Leading and managing one or more related research projects and activities comprising of matrixed resources both inside and outside BT, including university students and vendors.
• Proactively leading engagement with working level stakeholders across the organisation as well as external partners as appropriate.
• Proactive engagement with the relevant business units to downstream strategic technologies for commercial realisation.
• Domain expert responsible for maintaining expertise in a specific technical domain.
• Responsible for intellectual property creation, managing patent filing in their domain and supporting IPR exploitation where appropriate
• Accountable for defining and performing research in a specific domain of Autonomous Service Assurance.
• Responsible for authoring thought leadership technical papers, capturing intellectual property 
• Supervision of professionals, graduates and post-graduate student placements and secondments 
• Depending on business needs, may manage Research Specialists, Professionals or other Team members.

You'll have the following skills and experience

Skills

• Technical domain expert: Deep technical or domain expertise including mobile. They continually develop their expertise in a key technical area so they are recognised as a technical expert in that domain
• Qualifications: Strong academic record in technology specialism with post-graduate qualification(s) (PhD or equivalent research experience).
• Expert communicator: Regularly presents to peers and managers about their research and area of technical expertise
• Experienced in open innovation: Skilled in patenting, technical publications, conference presentations etc.
• Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Concept Evaluation: ability to spot relevant innovations, horizon scanning, determine relevance for the business, develop an effective conceptualisation and build trials to test the concept

Experience

• Technical domain expert: evidence of significant knowledge and skill relevant to Autonomous Service assurance, including:
o Forecasting and Prediction and Anomaly Detection methodologies
o Data Science and software engineering (Python preferred)
o Autonomous service assurance expertise including TM forum and industry standards familiarity
o AI/ML architectures, development, test and verification, including use of cloud infrastructure
o Experience in researching trustworthy autonomous systems
o Knowledge of telecommunications networks and systems including Mobile
o Proven experience in researching and/or development in this area including mobile
(MANDATORY)
• Significant delivery: evidence of significant business impact through delivery of research (MANDATORY)
• Stakeholder management: evidence of managing project stakeholders across the business at a variety of grade and seniority levels (MANDATORY)
• Innovative Thinker: ability to spot and identify new innovations and act to bring them in and capitalise and create value (MANDATORY)
• Commercial Applicability: understanding the business case principals around relevant innovations and the real value to the business through value proposition build (MANDATORY)
• Excellent awareness of industry trends, future direction and opportunities
• Self-starter, pro-actively working with minimal guidance
• Problem solving, intellectually curious, comfortable taking ownership and responsibility

Benefits

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.