Research Manager-Channel Performance

Role overview 

You are part of a highly skilled Account Management team whose primary responsibility is ensuring retention and client satisfaction across our Mystery Shopping clients. With the support of the Head of Client Success and Client Success Directors, you will ensure that you deliver impact to all clients you are responsible for and that the “So What” is layered into every deliverable.

What will I be doing? 

As part of this role, you will be responsible for ensuring that you are completing retain plans, managing programmes finances and operating as partners to your client contacts.

You will follow best practises across the Account Management team and identify where efficiencies and improvements in processes can be made.

You have responsibility for gauging your client’s needs and working with the Client Success Director to ensure they are resourced correctly.

You will be responsible for managing several medium to large accounts within the portfolio and be responsible for its profitability, retention and client satisfaction.

You may be called upon to mentor or guide more junior members of the team to support their development, or the needs of their clients.

In addition, you will take an active stance in your personal development to ensure that you are continually improving your skill set.

Along with the Head of Client Success and Client Success Directors, you will have responsibility for ensuring QBR standards are being met and creating ‘aha’ moments for clients beyond simple data provision.

You will hold regular financial health on your programmes and ensure programme health at all times.

You will model our Ipsos behaviours and inspire those around you to excel for our clients.

Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home. 

What do I need to bring with me?

Experience in Market Research or Mystery Shopping to at least Research Manager level

Experience in running medium to large-scale research programmes

Strong problem solving skills and the ability to remain cool under pressure

Experience of managing project finances and ensuring projects are delivered within budget

Experience in the design and implementation of processes, including evaluating them to identify ongoing improvements

Project management skills - managing multiple project cycles, coordinating multiple teams and working to deadlines

Strong organisational skills - ability to work across multiple projects at the same time, demonstrating proactivity and flexibility

Highly numerate and comfortable working with numbers

Proficient in Microsoft Word, Excel and PowerPoint

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking .

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. 

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.