Senior Customer Researcher

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (hybrid working, 2 days per week onsite)

Salary: £45,000 - £55000

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please reach out using the contact details attached to the advert

Creating brilliant customer outcomes is in our DNA; as we drive our customer driven, business transformation and invest in our new customer focused strategy, we have a brand-new role available for a Senior Customer Researcher to help us to deeply understand current and future customers.

The Senior Customer Researcher role will help us to understand customer experiences, behaviours, and trends, both internally and externally by engaging with stakeholders and analysing results. This role involves utilising data and customer feedback to generate actionable insights, informing business strategies aimed at improving customer satisfaction, advocacy, and loyalty.

Were looking for a pro-active, strategic thinker with a profound grasp of cus...