Snabbfakta
-
- London
Ansök senast: 2025-01-05
Staff Design Researcher - Send
Company Description
We’re looking for a Staff Design Researcher to join the Send Squad in London. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.
At Wise, we’ve got a clear mission — money without borders. Built by and for people who live global lives. We’re at a genuinely exciting time. Building more transparent and convenient ways to pay and get paid has never been more important in achieving our mission.
Job Description
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true. Your mission is to understand the needs of our customers who use these products in order to provide them with a cheaper, easier and faster experience.
You’ll contribute by:
Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customers
Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
This role will give you the opportunity to:
Be part of a team - you’ll be embedded in a team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineering
Choose your path to impact You’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero
Grow the research practice - You will be part of helping establish how we conduct research at a global scale
Be part of our mission to make money without borders the new normal
Qualifications
A bit about you…
You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research
You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
You’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
You have top-notch presentation skills, especially when it comes to sharing impactful insights
You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products
Additional Information
And as a heads up, this role probably isn’t for you if:
Your experience is primarily market research and/or academia
You don’t have demonstrable experience leading UX research within the tech/product industry
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit .
Keep up to date with life at Wise by following us on and .
