User Experience Researcher

User Researcher

Location: London Hybrid working

Salary: £70,000 - £78,000 + 10% bonus + benefits

You must be have existing SC Clearance or be willing and eligible to go through it

About the Role:

We are looking for an experienced User Researcher to join our team and lead critical research initiatives. In this role, you will shape user-centered experiences, engaging in in-depth research activities and collaborating with cross-functional teams to transform findings into actionable insights. You’ll leverage diverse research methods, from in-depth interviews to journey mapping, to inform data-driven decisions and improve service design.

You will also present insights to stakeholders in a clear, actionable format to drive strategic improvements. Prior experience with government projects and SC clearance (or eligibility) is highly preferred.

Key Responsibilities:

• Define research needs and identify appropriate methods to achieve project goals.
• Conduct user research through interviews, workshops, and ethnographic techniques.
• Synthesize data into actionable insights, utilizing visualization tools like journey mapping.
• Collaborate with multi-disciplinary teams, translating findings into user stories.
• Present findings confidently, fostering data-driven improvements in user experience.

Requirements:

• Proven background as a User Researcher, ideally within public services or consultancy.
• Strong presentation skills with the ability to communicate insights effectively.
• Ability to work cross-functionally with stakeholders across various departments.
• SC clearance (active or eligible) is highly desirable.