User Experience Researcher

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand requirements

• Plan and perform UX research, define IA, user journeys, and create personas

• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics

• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions

• Perform relevant testing to validate and inform design decisions

• Create wireframes, prototypes, and high-fidelity designs using Figma

• Apply a positive and constructive attitude to all feedback

• Use (and contribute to) the design system, design standards and best practices

• Perform detailed handover to dev teams, ensuring they have all they need to implement the designs

• Provide ongoing collaboration with dev, including regular UX review checkpoints to ensure quality

• Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards and tools in the industry

• Ensure all designs comply with ADA/WCAG standards for accessibility

• Deliver on-time, identifying and managing risks to ensure timelines are met, escalating where needed

• Confidently challenge substandard work by other team members, providing coaching and guidance

• Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design

Required Skills, Experience and Competencies

• 5-10 years of industry UX Design experience

• Strong attention to detail, analytical skills and problem-solving

• Experience on complex, enterprise-scale or consumer design projects

• Creative flair and a good eye for design

• Excellent written and oral communication skills

• Outstanding skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.

• Experience working with, and contributing to, Design Systems

• Bachelors Degree

Desirable Skills, Experience and Competencies

• Experience in e-commerce/Internet/mobile space

• Experience with agile methodology

• Financial services industry and commercial banking experience

• Master’s degree