Snabbfakta
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- London
Ansök senast: 2024-06-23
Lead User Experience Researcher
Lead UX Researcher
London
Hybrid - 3 days pw onsite
£70,000 to £80,000
We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their research ethics/principles and methodology as well as leading and mentoring a small team of UX Researchers. You will be part of a User Experience team which also includes user experience designers, user researchers and a visual designer. The team’s aim is to improve the lives of its customers by designing solutions that make it easy for them to interact with them online.
Responsibilities:
- Work with the wider organisation to evolve and mature our research ethics/principle and methodology.
- Help to align user research working practices across the wider business, striving to develop the maturity of UX research
- Play a lead role in continuously improving our research methodology and keeping abreast of new tools and processes.
- Work with UX researcher day-to-day on the responsibilities outlined for them and help them improve.
- Plan and facilitate research with our users including customers, dealers and staff.
- Manage multiple levels of research activities - strategic discovery and user testing.
- Lead on sharing actionable research insights that help product owners make better decisions to the programme.
- You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints.
- Measure success of implemented solutions from a user experience perspective.
- Plan and facilitate research with our users including customers, external users and staff.
- Manage multiple levels of research activities - strategic discovery and user testing.
What you will bring:
- Hands-on experience in roles such as a Senior or Lead User Researcher.
- Strong experience and knowledge of various research techniques
- Strong portfolio of design work/case studies focusing on your principles, methodologies, and approaches.
- Strong experience in managing and mentoring a UX Research team
- Experience using a test and iterate approach through usability studies, and collaborating on early UX research methods.
- You have experience using a ‘service design mindset’ which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world.
- Enjoys working in a collaborative, team-oriented, cross-functional environment,
- Able to form strong trust-based relationships with team members, peers, managers and stakeholders.
- Very strong communication skills, able to present and communicate to different types of audiences using a variety of artifacts and methods.
On top of the salary the successful candidate will receive a generous range of benefits which include: an annual discretionary bonus, non-contributory pension, 28 days holiday, PMI and 4 development days (for learning & development) plus many more.
Candidates must be based in the UK and hold a British/EU Passport or Indefinite Leave to Remain.
Unfortunately sponsorship cannot be offered for this role.
Please apply now for more information
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