Research Assistant
Publicerad 2025-01-02
Job Description
Duties will include but will not be limited to supporting our Digital Banking Hub (DBH) products by:
Scheduling Coordination: Coordination with assigned shoppers in a timely manner for account access Shopper Communication: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information Making Videos: Create thorough & logical videos exploring the users’ accounts to be able to answer all corresponding metrics relating to app or banking platform functionality Screenshots: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions DBH Report & Image Tagging: Image tagging & Report submission is expected to be timely & meet department standards QC Revisions: QC revisions must be fully addressed & corrected in a timely manner Analyst Support: Supporting analysts as required with collating and annotating screenshots of changes to functionality within quarterly update reports Consultancy Projects
Supporting the delivery of consultancy projects as required by auditing application journeys and uploading to the database and media library Uploading externally provided journeys to database and media library
Other Responsibilities
Keeping a log of updates and the changes implemented by each provider on the devices being used for auditing when notifications appear.
Qualifications
Detail-Oriented: Ability to recognize & classify all platform changes properly in DBH auditing submissions Good Communication Skills: Able to communicate effectively with manager, peers, analysts and shoppers to ensure workload is appropriately managed and any issues are escalated early Ability to Multi-Task: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates Integrity: Ensure all outputs are robust in their findings – ensure that accuracy & quality is effectively tracked & reviewed Problem Solving Skills: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process Technical Literacy: Ability to navigate various digital channels including mobile & internet applications Working knowledge of PowerPoint and Excel
Additional Information
Why work at Curinos?
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! 25 days annual leave, floating holidays, volunteering days and a day off for your birthday! Learning and development tools to assist with your career development Work with industry leading Subject Matter Experts and specialist products Regular social events and networking opportunities Collaborative, supportive culture, including an active DE&I program Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
