Work at the cutting edge of digital innovation.
Doing things differently.
Digital Support Technician
Grade E (£27,246 - £28,608 p.a. pro rata)
Full time/Permanent based on campus
About the Role
Are you passionate about technology and enjoy helping others? Join our Digital Technologies team as a Digital Support Technician and be the go-to person for IT and AV support across the University. In this role you will:
- Provide friendly IT & AV support in person and remotely
- Set up and maintain devices including PCs, laptops, printers and AV equipment
- Commissioning and User Acceptance Testing of technology installations
- Troubleshoot technical issues and assist users
- Support network and voice patching tasks
- Create clear support materials and deliver basic user training
So we are seeking someone with
- Knowledge of Windows OS, Microsoft Office, collaboration Tools (MS Teams etc.) and common hardware peripherals
- Experience of using and maintaining AV equipment used in teaching environments
- Managing technical assets and routine maintenance plans
- Good communication and teamwork skills
- Ability to troubleshoot and follow technical documentation
- Relevant qualifications or equivalent experience
For more details, please look at the Job Description and Person Specification. Don't meet all of the criteria? We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off!
Interview date: w/c 2nd March 2026
About Us
Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.
For any informal queries about the role or the team, please contact Jon Higton (Head of Digital Academic Services) at Jon.Higton@ntu.ac.uk.
Join Us
- Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…Find out more about the range of benefits we offer.
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. For more information visit the Government Skilled Worker visa support page. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
