Qualitative Researcher

Qualitative Research Customer Success Lead– Tech & AI Powered Research Consultancy

London (Hybrid Working)

£55 – 65,000 + Bens

A genuinely unique opportunity for a quallie who wants to utilise their knowledge and expertise in a different way. No more running around doing lots of fieldwork. You will be an advisor, client and product developer!

This is as futureproofed a role you are likely to find in the research and insights industry right now with a business that have found brilliant ways to fuse technology with research. They have built an amazing team of industry experts and great engineers to reimagine what is possible. They do impactful work with top tier organisations ranging from government, well-known brands to life-changing not for profits.

They are the disrupter brand in polling, voting intention and sentiment analysis so are working on some elections and social research issues across the UK and broader Europe. Their tech is making waves and is quickly being adopted in the commercial sectors for all sort of clients who own brands.

This has given rise to constant demand and growth in the commercial side of their business and this new role has been created to help this happen.

Using your qual training and instincts to help clients work with a self-serve AI enhanced platform you will bring your expert thinking to the process and help extract maximum value of the outputs and illustrate it to your clients. You will be used to interpreting research and what it means to the clients and guiding them to use the insights in their brands marketing strategies or product development thinking. This role sits between the technical development teams and client service. You’ll work with the CEO and Head of Growth supporting on proposals and then be the customer’s main day-to-day contact point from onboarding and you will own new business opportunities outright.

As you deliver best in class support on live projects you will feed into your tech team to make sure the product evolution is right on point. You will ensure the onboarding experience is as good as it can be for clients and drive retention and development.

We seek an expert authoritative consumer researcher with strong qualitative research experience across a range of techniques. You should be excited about building a new way of doing qual research and be an early adopter with technology.